Privacy Policy

Last Updated 20/11/25

This privacy policy outlines how the company Compassion Core uses and protects your data when you use this website. Compassion Core is dedicated to ensuring the protection your privacy when you use this website. This policy is occasionally subject to change to further ensure we are providing the best use and protection of your data so please check this page periodically to keep updated. Any information we ask you to provide when using this website, especially information in which you can be identified, will be used in accordance with this privacy statement outlined below.

All information submitted by you will be treated in accordance with this privacy policy. It will also be treated in accordance with all UK legal requirements. When you enter your personal information you accept that Compassion Core may retain your information. You also accept that it may be held by any third party company that processes it on behalf of Compassion Core.

The data gathered from customers is used by Compassion Core to continually improve the services we offer. There are multiple ways in which this information is gathered. Records are kept of email correspondence you send us, this allows us to be up to date with your likes, dislikes and any problems/concerns you have with Compassion Core's products/services. When register with Compassion Core, information may be asked such as name, email address(es), delivery address, billing address and contact details. All of this information is kept on record and it is all necessary to recognise you as a registered customer and to fulfil orders you place with us. The storage of this information means you do not need to re-entre these details each time you shop. We keep a record of any purchases you have we us, meaning we can deal with any problems you may experience with your order. If you are not registered with us but purchase from us, information may be asked of name, email address(es), delivery address, billing address and contact details. These details are stored in order to ensure the completion of delivery to you, but also in case there are any issues with your order so that we can ensure the problem is dealt with efficiently.

All the information we collect via our website and through correspondence with you is used to operate and improve the services we offer to you. Therefore, Compassion Core is committed to using you personal information only for 1. providing you with information about the products and services we offer 2. preventing and detecting fraud/abuses of the Compassion Core website 3. providing occasional communications with you about products, services, events we're selling at, discount codes and promotional/special offers 4. managing accounts and fulfilling orders to ensure the supply of our products 5. improving the website and our services through monitoring 6. planning/managing business activities e.g. using the analysis of shopping habits and preferences to do so 6. complying with any legal requirements imposed e.g. by court order. By registering with Compassion Core or purchasing as a guest, you agree to Compassion Core collecting and using your data/information as outlined.
All information you provide Compassion Core is not sold, leased or rented.

Compassion Core only retains information about an individual/organisation for as long as it is appropriate for providing out products, or for complying with legal/regulatory obligations. Therefore, only information is kept that is necessary for sufficiently complying with administrative issues, refunds, queries or legal compliance. Therefore information is kept for a minimum period of 5 years, or a maximum period of 10 years, after providing a product/service.

You, as a customer, have multiple rights regarding the information/data Compassion Core holds and these include (but are not exclusively limited to) 1. rectifying information if it is incomplete or inaccurate 2. requesting the removal/deletion of your personal data in the circumstance where there is no compelling reason for the continue to process it (disclaimer: in the circumstance of a compelling reason Compassion Core has the right to reject this request, particularly in legal circumstances) 3. obtaining a copy of the personal information Compassion Core has stored 4. withdrawing any permission(s) that you have previously provided 5. object to specific uses of personal information 6. complaining at any time if you are not completely satisfied with Compassion Core's use of such information/data.

The Compassion Core website may contain links to other websites, once you have used a link that leaves this site, Compassion core does not have any control over an external website. Therefore, Compassion Core cannot be responsible for the information you provide whilst visiting external sites, especially since they do not adhere to this specific privacy statement. We strongly advise looking at the privacy statement of each external website linked on this website if you are concerned how they may use your information.

In order to maintain the security of your information is protected at all times, Compassion Core maintains a number of safeguards regarding the collection, storage and disclosure of identifiable customer information. Before we disclose personal information to you, Compassion Core may request proof of identity.

Disclaimer - Compassion Core has been made using the website builder Wix and therefore the company Wix does have the right to access user details. Therefore, it is beyond the control of Compassion Core how the company Wix uses this data. Please visit the privacy policy page of Wix to find out more information.

If you have any questions or concerns, please contact compassioncore@outlook.com